Frequently asked
questions

If the vehicle is sold, the seller has 14 days to inform the Insurance Company. You will find a model application here.

Submit your document conveniently using the online form.

You can also email the document to [email protected] or send it by post to : Balcia Insurance SE, Al. Jerozolimskie 96, 00-807 Warsaw.

Damage caused by the new car owner will not affect the seller's history.

The purchaser has the option to terminate the policy after taking over. In this situation, the transferor is entitled to a refund for the unused period of cover.

You can order a Green Card document by sending an email to [email protected]. Remember to include your policy number.

You will receive the document in an e-mail response.

Third party liability insurance is automatically renewed for another year. This is prescribed by Polish law. If you wish to cancel your contract at the end of its term, you must send us a notice of termination, which should include: Name, vehicle registration number, policy number, handwritten signature.

Notice of termination should be received no later than one day before the end date of the contract. If the notice of termination is received after the deadline, the contract will be renewed for another year.

Use the convenient online form. You can also send the document by email to [email protected] or by post to : Balcia Insurance SE, Al. Jerozolimskie 96, 00-807 Warsaw (the postmark date is the date of submission of the document).

A specimen document can be found here. If the document is sent by post, the postmark date is regarded as the date of the notice of termination.

Legal basis: Art. 28 of the Act of 22 May 2003 on compulsory insurance, the Insurance Guarantee Fund and the Polish Motor Insurers' Bureau (Dz. U. of 16 July 2003, No. 124, item 1152, as amended).

If the contract was concluded over the telephone or the Internet, you can withdraw from it within 30 days counting from the day on which you receive confirmation from the insurance company that the contract was concluded. In order to effectively terminate an insurance contract concluded in this way, you only need to provide us with a personally signed statement.

Use the convenient form to do so.

You can also send the document by email to [email protected] or by post to : Balcia Insurance SE, Al. Jerozolimskie 96, 00-807 Warsaw (the postmark date is the date of submission of the document).

You can find a template document here

If you wish to change/correct your owner or contact details, please complete the online form.

You can also email the instruction to [email protected] remembering to enter the policy number.

If you wish to change/correct your vehicle details, please complete the online form. You can also email the instruction to [email protected] remembering to enter your policy number.

You may report any potential violation of the law at the following address: [email protected].